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Quality in IT Service Management: ISO 20000®
Nowadays, companies need to incorporate IT services to be profitable
This requirement has generated the question: How is the quality guaranteed in the management of information technology services?
International standards to meet
The International Organization for Standardization (ISO) established, in 2005, the standards in ISO 20000®. This standard is in charged for the management, effective implementation and correct framework for developing reliable information technology services.¿Por qué es importante?
Due to the relevance of incorporating these Information Technology (IT) systems inside companies, need continuous supervision by experts to keep these systems in optimal conditions and updated has arisen. In addition, it must be taken into account the consequences if there a mishap occurs and prevents the company from providing the services the customers need.
Do we have the best practices?
To corroborate this and maintain the best IT service management practices, having ISO 20000® certification is an excellent option. This standard will give you:
This standard will give you:
• Management processes designed to help deliver more efficient IT services, either internally or for your clients.
• Methodology and framework to manage your Information Technology Service Management (ITSM)
• Demonstrate that your company follows international best practices.
Other benefits of ISO 20000®
Any company can get certified! Regardless of the size of the business or socioeconomic sector, members can be certified in this standard and incorporate it into the company.
This policy surely will bring your business:
- A better image and more credibility:
It is the only internationally recognized standard for IT service management and widely acknowledgeable as a plus and competitive advantage in the market.
- Increase the productivity, satisfaction and continuous improvement:
Being more effective and efficient, the reliability of your company will grow up. Incidents will decrease and the satisfaction rate will increase. Moreover, with ISO 20000® processes that improve the internal performances of your business will be generated.
