Certification ISO 20000 Fundamentos®

Description

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This certification has international validity thanks to the alliance we have with our partner CertiProf®.

This course will help you prepare properlywith multimedia and strategic tips which will increase your possibilitiesof success and pass.

Modality
Lenght Course / Certification
18 Hours Course + Certification + Live Mentoring
Benefits

  • Valid worldwide.

  • Mentoring available util you finish your course - Fridays.

  • 100% online course.

  • Exam Simulations.

  • Exam and professional tips.

  • Videos.

  • Preparation course available for 90 days and certification voucher available for 180 days.

Contenido
Module Principal Topic Sub topics
Module 1 Introduction and Background
  • a) Introduction - ISO 20000 History

  • b) Changes made to ISO/IEC 20000-1.
Module 2 ¿What is a SGS?
  • a) Service Management System (SGS).
Module 3 Terms and Definitions
  • On annex
Module 4 Organization Background
  • a) Understanding of the Organization and its Background.

  • b) Understanding of the Needs and Expectations of Stakeholders.

  • c) Determination of the Scope of the Service Management System.

  • d) Service Management System .
Module 5 Lidership
  • a) Lidership and Commitment.

  • b) Policy.
Module 6 Planning
  • a) Actions to address risks and opportunities.

  • b) Objectives of Service Management and Planning for their Achievement.

  • c) Plan the Service Management System.
Module 7 Support (Support)
  • a) Resources.

  • b) Competence.

  • c) Awareness.

  • d) Comunication.

  • e) Documented information.

  • f) Knowledge.
Module 8 Operation
  • a) Planning and Operational Control.

  • b) Services Portfolio.

  • c) Relationship and Agreement.

  • d) Offer and demand.

  • e) Design, Construction and Transition of Services.

  • f) Resolution and Execution.

  • g) Assurance of Services.
Module 9 Performance evaluation
  • a) Monitoring, Measurement, Analysis and Evaluation.

  • b) Internal Audit.

  • c) Review by Management.

  • d) Service Reports.
Module 10 Improvement
  • a) Non-Conformity and Corrective Action.

  • b) Continuous improvement.
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